Dear Sirs,

I have sent three Emails directly to you via "HELP & CONTACT" tab above in the last 60 Days.

No response so far.

Not even an acknowledgment you are looking into the problem.

1 - This is affecting my sales. (That Bothers ME!)

2 - This is causing me to pay too much of a commission to you guys. (That doesn't really bother me as your prices are more than reasonable)

3 - It is making customers unhappy (That bothers me a great deal!)


Overview of problem. EXAMPLE:

Customer buys a fixed price item for $7.77 USD

I note the sale in my "CLOSED" sale portion of Delcampe in the morning when I send customers invoices.

Unknown to me The invoice show a sold amount other than $7.77 (Usually it is higher by a few cents). [There really is no way I would catch that under the present invoice system.]

When the customer gets the invoice they note the difference (In some cases) and ask what is going on, They ASSUME that I have changed the invoice somehow. (Note: that is not possible for the item sold price)

There is no way to change the sold price of an item in the present Delcampe invoice system.

Presently the system changes the sold prices of some items (about 1/5 th and not any others).....

Could you please chech into this and give me a status if possible.

Stefano

I do apologize for posting the problem here on the Forum, but I have yet to receive any response from you guys via email.